SERVICES


Having the right product without the right level service
does not always assures stability & success of the product.

Consultancy


CERIA NOOR provides comprehensive consultancy for any size of business requirement concerning ICT & ELV. We adhere to customers pain and provide the best reliable & cost effective solution which will always priorities investment protection without compromising quality.

"Minimizing Customers Investment By Maximizing Efficiency, Maximizing Features, Maximizing Functionality, Maximizing Flexibility"

Account Management


CERIA NOOR is a service-focused organisation whose only goal is to share a long-term, ongoing business partnership with our clients. A key point of our service offering is pure dedicated account management program.

Benefits include:

– A single point of contact
– A complete understanding of client’s business and their needs
– Access to news regarding product upgrades, new technology and additional products
– In-house technical support, fault escalations and remote diagnostics

Client Service &Maintenance Support


Minimizing downtime is essentially critical for any business nature. We at CERIA NOOR recognizes this and have undertaken substantial investment to provide our clients with above-industry-standard support services which is keeping us growing swiftly  with our humble approach.

Our offer includes:

– A range of flexible maintenance packages available
– A team of professionally qualified engineers
– 24 hour fault logging and response
– On-site periodic preventive maintenance
– On-site fault attendance
– Automatic remote detection and rectification of faults
– Central logging and tracking of enquiries and faults

Our Standard Escalation Process

STEP 1

Upon service request call placement, CERIA NOOR’s Client Service will create a Service Ticket and the client will be issued with an Incident Number to aid in the tracking and resolution of their support request. Initial procedures may include remote system access and repair if possible. On-site service response times are simultaneously reviewed and the client is notified by email, fax, and/or verbally of ETA (estimate time of arrival), status, and closing of the ticket.

STEP 2

On-site fault attendance: CERIA NOOR Client Service shall dispatch technical personnel to attend to the fault and will diagnose, isolate and rectify any and all troubles associated with the hardware or software of the system. Wherever deemed necessary as identified by our engineers, maintenance may involve repairing or replacement of parts.

STEP 3

We never give room for self-satisfaction on services even though having top quality products and proven systems solutions. We manage services and maintenance like consultations and design, integration, operation and maintenance on telecommunications infrastructures and deployment of systems. We understand the importance our customers and therefore will only provide best services.